SHIPPING + POLICIES
Our products are made entirely in the U.S. with the finest materials by folks that give-a-damn about how you look and feel.
Please review the following details and looking forward to hearing from you soon.
For all products that we keep stock of, we ship within 3 days of purchase. For orders that include an product we have stock of, and a Witness Company ring, delivery will take place in 3-4 weeks. All custom, bespoke Witness Company rings are delivered in 3-4 weeks. We cannot provide exact shipping dates at time of purchase. If your purchase needs to be delivered by a certain date (wedding bands, gifts, or travel dates), please include this information in the notes of your order, or contact us with the details of your order. We will do our best to accommodate your request. For all international deliveries the customer is responsible for payment of all duties or taxes imposed by the destination country for delivery.
LOST OR DAMAGED IN TRANSIT
If a package is lost or stolen, please alert us within 7 days of your USPS estimated arrival date (indicated with your tracking number). We will do everything we can to assist you, however, we are no longer responsible for packages once they are in transit. If a product is damaged in transit Witness Company is not responsible.
When purchasing a piece of Witness Company jewelry, we make your piece from start to finish, ensuring each product is unique and the highest quality possible. For this reason, please be confident in your ring size when ordering. If you are unsure what size to order, refer to the sizing page for more in-depth information. We cannot accept refunds or exchanges due to incorrect sizing. We offer ring resizing with a fee of $45 for Brass, $65 for Silver, and $350 for Gold. For resizing inquiries, please contact us with your order number and desired ring size. Resizing of merchandise are allowable within 7 days of receiving the product, and must be unworn and undamaged. Return shipping costs are the responsibility of the customer. It is required that the customer track all shipments and package their return securely. Witness Company is not responsible for return merchandise lost or damaged in transit.
Refunds or exchanges of defective product must be initiated through email, including your order number, and returned within 7 days of delivery. To return merchandise, include: undamaged original packaging of boxes and/or pouches with your return and a copy of your invoice including reason for return. It is required that the customer track all shipments and package their return securely. Witness Company is not responsible for returned merchandise lost or damaged in transit. Once received we will access the extent of the defect, and promptly contact with our assessment.
All Witness Company rings are custom made to order, and are non refundable unless there is a defect. Any items purchased during a sale are eligible for exchange or store credit only. In-stock merchandise are returnable within 7 days of receiving the product, and must be unworn and undamaged. Return shipping costs are the responsibility of the customer. To return merchandise, include undamaged original packaging of boxes and/or pouches with your return.
It is required that the customer track all shipments and package your return securely. Witness Company is not responsible for return merchandise lost or damaged in transit. Please contact us to initiate a return.